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How To Approach Your Marketing Plan in 2024

It’s that time of year again! You’ve just wrapped up a successful business year – reviewing strategies, marketing efforts, and end-of-the-year KPIs. With a new year in bloom, it’s now time to put on your brainstorming hats and craft up a business marketing plan for 2024. 

Establishing a strong marketing plan at the beginning of the year helps you stay ahead of the curve in a fast-paced world of business, no matter the industry. Learn how to approach your marketing plan in the new year, so you can stay up to date with the pace of your industry and help accelerate your business growth to new heights. 

From our marketing agency to your desk, let’s dive into the key strategies that will shape an effective marketing plan for the coming year. 

Marketing Plan vs. Marketing Strategy 📝

First thing first: there’s a marketing plan and a marketing strategy. Does your company know the difference? 

A marketing plan is like a roadmap – it gives a detailed guide listing the goals you aim to achieve plus the details or efforts it takes to get there. 

In comparison, a marketing strategy is more like the idea of grabbing a roadmap and setting off for your next adventure. It’s more of the overarching approach, painting the big picture and aligning your marketing efforts and goals directly with your business. 

In all, a marketing strategy is the overarching path you will follow to get where you want to go, and a marketing plan includes the steps you take to get there. 

What are Your Business Initiatives?

Before implementing your marketing plans for the new year, it’s important to do a bit of inner reflection and review what the past year has been like for you and your business. 

  • Take a closer look at the marketing strategies and plans that worked for your business last year in 2023. What resonated with your audience? What fell flat? These details help you determine valuable insights for future initiatives. 
  • How well do you know your audience? Consumer behavior is as evolving as the ever-changing market trends. What are your targeted audience’s price points, preferences, and aspirations? How has this changed for your business in one year? How can you reach them where they’re at?
  • How can your marketing plan seamlessly integrate with your overall business objectives? From increasing sales, expanding market share, or new product launches — determine how your marketing initiatives for the new year will contribute to these overall business goals. 

A bit of review and consideration for what has worked well (and what didn’t work) in the past year can help you better navigate and prevent the business obstacles and challenges that lie ahead. From there, you’re ready to take on the new year with a successful marketing plan in place! 

So what’s next? 

First, the most evident yet complex step for building your yearly marketing plan is determining your marketing budget. While a marketing budget looks different for every business, it’s a crucial detail that will help determine your plan for the year ahead.

This includes outlining your marketing costs, allocating work resources and programs, and then strategically dispersing the agreed budget across various channels, such as:  

With managing a business on your plate, you shouldn’t have to navigate your new marketing plan alone. Backed by decades of marketing experience across various industries, Champ is an award-winning, full digital service marketing agency focused on tailoring to your specific needs and goals. 

Start Your Year as a Champ 

As we set our sights on 2024, it’s time to lay the groundwork for a marketing plan that not only keeps up with industry trends but allows your business to grow. 

No matter the industry your marketing plans are centered on, our digital marketing agency is backed by data and decades of experience, ready to help make your marketing plans a reality to reach your goals. Whether it’s a full spread of marketing services or you’re seeking support for a specific project, we’re happy to partner with you. 

Contact our team to get started today.

Artificial Intelligence vs. Human Marketers: Which is Better?

There was once a time when the invention of the internet completely spun the world on its head, changing everything about society as we once knew it. Few thought we’d have another invention like that again. Yet, artificial intelligence (AI) technology has proven that to be false.

As rapid advancements in AI give us tools like ChatGPT, the digital world is undergoing a significant transformation – and the digital marketing industry stands to gain the most.

Artificial intelligence is increasingly taking up space in various aspects of marketing, from data analysis and customer segmentation to personalized advertising campaigns. However, amidst this rise of AI, the role of human marketers remains as crucial as ever.

From emotional intelligence and creativity to nuances in language and adaptability, human marketers are invaluable in the digital marketing process.

This sets the stage for an ongoing and not yet resolved debate: Which one is better, artificial intelligence or human marketers?

The Rise of Artificial Intelligence in Marketing

Seemingly overnight, artificial intelligence became really, well, intelligent. ChatGPT launched and took the world by storm – and admittedly, sent quite the chill down the spines of many marketers.

So far, it’s revolutionized the field of marketing, offering several benefits to enhance efficiency and effectiveness. In short, it works by taking large sets of data and analyzing them for patterns.

With these capabilities, artificial intelligence excels in automating repetitive tasks and processing vast amounts of data, allowing human marketers to allocate their time and resources more effectively. Some examples of tasks that professionals are using AI for include:

However, we’re already seeing businesses ditch their robust human marketing teams for AI. With generative applications that can write entire blogs and web pages for you, it is certainly tempting to do – but businesses can’t afford to throw human marketers out the window.

The Enduring Strengths of Human Marketers

Human marketers possess several strengths that set us apart from AI.

Firstly, our emotional intelligence and empathy enable us to deeply understand customer needs. We can empathize and relate to customer emotions and pain points in a way that artificial intelligence would never be able to do. In this way, human marketers can tailor strategies to establish genuine connections, leading to stronger relationships and customer loyalty.

Secondly, our creativity and innovation play a crucial role in developing unique marketing strategies. We can think outside the box, combining industry knowledge with imaginative ideas, subtle cultural references, and more to create impactful campaigns that resonate with the target audience.

Lastly, human marketers excel in adapting to changing trends and effectively communicating with customers. Most AI marketing tools have limited knowledge. For instance, ChatGPT is currently only set up to know current events up to September 2021, which leaves a large gap.

On the other hand, humans possess the flexibility to adjust strategies promptly, leveraging our interpersonal skills to engage with customers personally and build trust. These qualities collectively empower human marketers to create meaningful marketing experiences that AI alone cannot replicate.

Challenges and Limitations of AI in Marketing

While artificial intelligence holds immense potential in marketing, it also faces certain challenges and limitations. One significant drawback is the lack of emotional intelligence and understanding of nuanced human behavior exhibited by AI systems.

AI marketing tools will likely struggle to interpret complex human emotions and motivations accurately, which can hinder their ability to establish genuine connections with customers.

Additionally, there are concerns regarding potential biases embedded in AI algorithms, as they heavily rely on historical data that may reflect societal biases. These biases can perpetuate discrimination and lead to unfair targeting.

Furthermore, maintaining the human touch in marketing is crucial for building trust with customers. AI may struggle to replicate the warmth, empathy, and personalized experiences that human marketers can provide.

Striking a balance between AI’s efficiency and the human element becomes crucial to ensure marketing efforts resonate authentically with customers and maintain ethical considerations.

Digital Marketing & Artificial Intelligence Combined

Finding the right balance between artificial intelligence and human expertise is essential for the future of marketing. Organizations can leverage AI marketing by strategically integrating it into their operations while still embracing the creativity and innovation that human marketers bring.

The power, then, comes from combining human marketers and AI. It’s essential to partner with a marketing team that stays up to date with the latest advancements in artificial intelligence marketing tools.

With the necessary skills, we as humans can effectively collaborate with AI systems, leveraging data-driven insights to enhance their decision-making and campaign strategies.

The future of marketing lies in the coexistence of AI and human marketers, where AI supports human capabilities, enabling efficient data processing and personalization, while human marketers infuse empathy, emotional intelligence, creativity, and strategic thinking to create authentic and engaging experiences for customers.

Get the best marketing strategies for your business

While AI marketing has a long way to go before it could fully replace a robust agency like us at CHAMP, it is quickly changing the marketing landscape. We would be remiss to think that AI should be ignored.

As a full-service marketing agency, our Boston & Chicago-based teams prioritize being early adopters of technology like AI. When it comes to using artificial intelligence in your marketing campaigns, it’s key to partner with a team that deeply understands the strategy behind your business and how AI can be used to enhance that plan.

To get started on a marketing project, contact our team today.

Here’s Everything We Know About Threads, Instagram’s Latest Social Media App

If there’s one thing about social media that will always be true it is that it is constantly evolving – and Instagram’s latest social media app, Threads, is reminding us exactly how constant that is.

In Meta’s most recent copycat scheme to get a hold of another tech company’s market share (cough, cough, Twitter), Threads launched on Wednesday, July 5th as a companion to Instagram, earning 10 million sign-ups just seven hours after launch.

As of Thursday morning, Threads was the top free app on Apple’s App Store and, ironically, a top trending topic on Twitter.

While the new app shares many similarities with Twitter, marketers everywhere are still experimenting and learning this brand-new platform. With that comes a rumor mill fired up of self-proclaimed experts, even though the app literally just came out.

As a full-service digital marketing agency, Champ knows the importance of staying ahead of the trends and becoming an early adopter of new social media platforms, especially when they’re backed by giants like Meta.

So, we’ve compiled everything you need to know about using Threads for marketing your business:

What is Threads?

Threads is positioned as an app where people can have real-time, public conversations with one another. The platform is described as a “text-based” social media network that is meant to be paired with Instagram.

According to the official announcement, “Posts can be up to 500 characters long and include links, photos, and videos up to 5 minutes in length.” You can easily share a Threads post to your Instagram story and/or feed, or share your post as a link on any other platform you choose.

The main feed looks similar to Twitter with virtually no fluffy graphics or images. With a chronological timeline of conversation threads, the mobile-only (for now) app sets the scene for back-and-forth conversations between users. 

How is Threads different from Instagram or Twitter?

Most people are wondering how Threads is different from Instagram. After all, if Threads is for text-based conversations, what happens to the Instagram comment section or your DMs? Does it all become obsolete?

Head of Instagram, Adam Mosseri says, “It’s less about text versus photos and videos and more about what public conversations you want to have. Do you want to engage in more of a back-and-forth, Threads make sense. If not, great, probably Instagram…”

In this way, Threads is a great tool for community-based brands that want active buy-in and engagement from their audience. For instance, brands like Glossier which are known for taking in feedback from customers to make new products and understanding internet culture will see the most success from incorporating Threads into their social media strategy.

Threads is also a direct competitor to Twitter. In fact, the app is already being called the “Twitter Killer,” ramping up tensions between Elon Musk, who recently bought Twitter, and Mark Zuckerberg.

The launch comes at an opportune moment after Musk received major backlash from Twitter users for completely changing the experience, including an overhaul of the verification program (blue check marks), getting rid of content moderation practices, and more.

While Threads looks nearly identical to Twitter in many ways, it carries an entirely different spirit – for now. For instance, Instagram’s privacy policies will carry over, meaning you have a bit more control over the audience who can see what you post as compared to Twitter.

Additionally, at launch, Threads lacks many features that Twitter has developed over the years of its reign, such as hashtags, trending topics, editing posts, etc. However, it is only the beginning, so time will tell how Meta chooses to differentiate Threads from its competitors and other social platforms.

How to get started with Threads

Getting started with Threads is honestly too easy. Those interested in signing up for the new app are required to have an Instagram account. 

All you have to do is download the Threads app from your app store and then connect to your Instagram account. You will be prompted to set up your profile, with the option to simply import your Instagram bio and links with just one tap.

Of course, you still have the option to customize your profile specifically for Threads. However, for now, your username must be the same as your Instagram account.

Users can also import their entire following list directly from Instagram, making it super easy to get up and running on the app. This is great for brands and creators that have already built up an established following on Instagram, as many people are syncing their following lists between the two apps. 

Our Threads predictions

Considering Threads is basically a newborn in the world of social media, there isn’t really anyone that can claim to be some kind of super expert in the platform. 

Despite its similarities to other well-known apps, you should take this early adoption time to experiment freely. Social media strategy is, of course, important, but there’s a lot we’re still learning about Threads. 

Here are our predictions as to what we can expect from the new app: 

Threads will allow brands to hold space for their customers.

Unlike Instagram which will likely still retain a sense of “community building” for brands, Threads will spark more candid and unfiltered conversations between users. We predict that we’ll see more off-the-cuff posts with more personable content. 

As consumers continue to value transparency and authenticity from the brands they shop with, Threads will prove to be a powerful marketing tool, particularly for e-commerce and niche businesses. 

Threads will soon introduce advertising.

​​Although there are no ads on the platform just yet, Threads will likely become a supplement to Meta’s core advertising business, making it a great option for brands that want to be early adopters. You can possibly become first in line for beta testing and get on Meta’s good side when the time comes.

Moreover, when this feature comes out, it will be extremely simple for marketers to take advantage of. Since Meta already has an established social media advertising network, Threads will probably just end up being an additional check box in Ads Manager as a new placement. 

However, given the history of Twitter’s own advertising efforts, it is clear that the text-based format is unlikely to attract as many ad dollars as Meta’s other platforms.

Twitter won’t be replaced, but it will become a “boomer app”. 

As Gen Z ages into active consumers, conscious consumerism and authenticity are the name of the game. Brands are expected to speak with customers like real people. Stale copy, forced humor, and overly curated social media are losing traction with this generation, making Threads a great app for authentic, open, and lighthearted conversations.

Apps like BeReal, TikTok, and now Threads will likely take over as the main social media platforms for younger generations. As a result, Twitter will lose its sparkle, similar to Facebook, and become known as a “boomer app” – especially if they continue to struggle with technical issues and controversial policy changes.

Still, that doesn’t mean you need to delete your Twitter account and give up. Twitter can still be a powerful social media marketing tool for your business, particularly if your target audience happens to live on that platform. 

3 ways to use Threads for marketing your business

1. Start conversations.

Engagement is key in a text-based platform like this. Consider being more conversational, fun, and personality-forward on Threads. Most brands and creators are already seeing major success with this approach. 

We recommend thinking about relevant topics in your industry and framing them as questions, “hot takes,” or educational threads. 

2. Repurpose content.

Threads is a great place to repurpose your digital content and experiment with text-based posts that start conversations. Try repurposing:

  • Past Tweets and Twitter threads
  • Instagram captions
  • Instagram carousel text 
  • LinkedIn polls
  • Facebook article shares

There is no need to reinvent the wheel when you likely already have a vault of pre-made content ready to work for you. Scroll down to some of your oldest posts and revamp them in a text-based format. 

Plus, now there’s AI marketing to make your life easier. 

3. Experiment with your content.

In the early days of an app like this, it will be important to observe your audience. See how they respond to different types of content. Do they prefer questions or informational threads? Are they engaging more regularly with personal and relatable content or branded promotional content?

Every brand’s audience will be different, so test out 5-7 styles of content on Threads before going all-in on the posts that seem to be making the most impact for your account. 

Get social media updates with CHAMP

Our Boston & Chicago-based team prides itself on staying up to date with the latest social media developments so you can be an early adopter of new platforms like Threads. 

Whether you choose to incorporate brand new platforms into your strategy or you simply want a team that can guide you through the decision, Champ is here to lead the way. Learn more about our social media management services today.

Want more updates like this? Stay up to date with digital marketing news by subscribing to our newsletter. 

Pride & Digital Marketing: How Brands Can Do Better During Pride Month

Every year as June rolls around, brands start to participate in “allyship” by throwing rainbows on, well, everything.

In the midst of the marketing chaos, many businesses forget about the month’s true history, making their allyship look a lot more like rainbow washing, a concept that has come to light and been called out by the LGBTQ+ community in recent years.

The month of June commemorates more than just pride itself. It acknowledges the Stonewall riots of 1969, a pivotal moment in LGBTQ+ history that sparked the modern-day LGBTQ+ rights movement.

During those riots, bar patrons and neighborhood residents protested for six days, going as far as bloody encounters with law enforcement. Pride Month is, therefore, a time of celebration, visibility, and activism for the community.

Slapping a rainbow on a few things for 30 days ignores that history.

In other words, brands must go beyond lip service and rainbow washing to demonstrate authentic representation and allyship. Genuine engagement not only fosters trust but also strengthens brand reputation and contributes to a more inclusive society.

What is rainbow washing?

Rainbow washing refers to the practice of brands using LGBTQ+ symbolism and imagery, such as the rainbow flag, during Pride Month or other LGBTQ+ events as a marketing tactic without genuinely supporting or advocating for the community.

In other words, being fake.

Sadly, this has become increasingly prevalent in recent years. Rainbow washing can take on many different forms:

  • Brands using a rainbow version of their logos across social media
  • Limited-edition Pride merch with no mention of profit sharing with organizations that benefit the community
  • Using LGBTQ+ employees as tokens in marketing materials throughout June
  • Participating in Pride Month but giving money to anti-LGBTQ+ politicians 
  • Hiring queer creators and underpaying them (or not paying them at all)

The negative impact of rainbow washing extends to both brands and the LGBTQ+ community. This approach commodifies the experiences and struggles of LGBTQ+ individuals, contributing to their marginalization.

As brands contribute to the noise without meaningful impact backing their campaigns, they are actively undermining the efforts of organizations that are actually committed to fostering inclusivity.

Companies that participate are seen as capitalizing on a marginalized community without supporting them, therefore making their campaigns performative activism at best.

Lastly, rainbow washing erodes a brand’s trust and credibility, as the community can see through insincere attempts to capitalize on their identities. This backlash can tarnish a brand’s reputation and harm its relationship with its target audience.

How can brands do better during Pride Month?

The rainbow washing of some brands does not mean all brands should be afraid of “getting canceled” or doing Pride Month “wrong”. It is still encouraged to show allyship in a meaningful, authentic way.

Here are some ways brands can do better during Pride Month:

Understand that Pride goes beyond the month of June.

Similar to Black History Month, AAPI Month, and so many more, it’s important to extend activism and allyship beyond a single month of observance. True support for the LGBTQ+ community requires year-round commitment rather than temporary displays of solidarity.

This could include:

  • Creating inclusive policies
  • Fostering diversity within the organization
  • Ensuring LGBTQ+ representation at all levels of the company
  • Developing inclusive marketing campaigns all year round
  • Donating proceeds from LGBTQ+ exclusive lines throughout the year instead of only during Pride Month

Prioritize company-wide education.

Brands should prioritize educating themselves and their employees about LGBTQ+ issues and history. One of the roots of rainbow washing is the lack of historical knowledge and context (even though Google is free…). In many cases, brands being disingenuous are actually just using their limited knowledge to develop campaigns that ultimately are not impactful to the LGBTQ+ community.

By understanding the challenges faced by the community, brands can develop deeper empathy and awareness, allowing them to engage in meaningful conversations and take informed actions.

To get you started, here are some great resources for learning basic LGBTQ+ terminology:

Build long-term partnerships with impactful organizations.

Collaborating with reputable LGBTQ+ organizations and individuals can provide valuable guidance and insights, while also demonstrating a genuine commitment to the community’s well-being.

This could include local organizations that support people in your community or broader organizations and individuals that can provide learning opportunities, campaign insights, and more.

Get buy-in from the LGBTQ+ community.

Listening to and involving the LGBTQ+ community in decision-making processes is essential. Without diverse voices at the table, your company will fail to see the gaps in your organization.

Brands should actively seek input and feedback from LGBTQ+ individuals, both within and outside their organization. Doing so will ensure that your brand’s actions align with the actual needs and desires of the LGBTQ+ population.

At the same time, seek out resources that specialize in this work. Do not place the burden of education about your LGBTQ+ inclusivity shortcomings on individuals within your organization. Instead, pay people who devote their professional time to corporate education and consultation.

Design inclusive marketing campaigns.

One of the main ways brands show their support is through Pride marketing campaigns, which is why it’s critical to craft inclusive marketing campaigns and content. Doing so is a vital component of authentic engagement.

Brands should portray diverse LGBTQ+ experiences in an authentic and respectful manner, avoiding stereotypes or tokenism. Meaningful representation can empower the community and resonate with a wider audience, fostering greater acceptance and understanding.

Put your money where your mouth is.

Donating to LGBTQ+ causes and providing tangible support is a way for brands to make a positive impact. While small businesses may not always be able to afford donations to multiple causes, it’s important to assess your company’s financials and do what you can.

Employee donation matching, proceeds from select products or services, or even designated days off for volunteering are all ways brands can put their money where their mouth is and contribute to the community.

Investing resources into these initiatives that directly benefit the community will demonstrate your commitment to being an ally beyond superficial gestures or rainbows. If you’re looking for LGBTQ+ organizations to support, here are some major ones to consider:

Financial contributions, sponsorships, and volunteering efforts all make a difference – no matter how small. Start by assessing what is feasible for your organization and what aligns with your brand values.

3 Great Examples of LGBTQ+ Allyship in Marketing

Absolut Vodka

Absolut Vodka has a long history of supporting LGBTQ+ rights. In 1981, they were the first brand to advertise in LGBTQ+ magazines, such as The Interview and The Advocate, which was considered highly controversial at the time.

Over the years, they’ve collaborated with well-known artists, partnered with organizations like GLAAD, launched a variety of global marketing campaigns, and donated the proceeds of their Pride bottles to LGBTQ+ organizations.

Their most notable campaign includes the Kiss With Pride campaign in 2017. The marketing campaign included a series of images that highlighted the fact that, at the time, consensual same-sex activity remained illegal in 72 countries, and is punishable by death in eight.

The creative assets for the campaign were created in collaboration with Stonewall, which demonstrated Absolut’s genuine interest in creating an impactful message.

Ben & Jerry’s

A fan-favorite, Ben & Jerry’s is marketing goals. They are well-known for their strong commitment to social justice, including LGBTQ+ rights.

The brand actively advocates for LGBTQ+ equality and has supported campaigns such as marriage equality and transgender rights. Not only does Ben & Jerry’s use its platform to raise awareness, educate, and promote inclusivity but it also donates to LGBTQ+ organizations and regularly releases LGBTQ+-themed ice cream flavors.

H&M

In 2022, the global fashion retailer launched a video campaign called “My Chosen Family.” This powerful campaign highlighted the stories of three diverse chosen families where LGBTQ+ community members came together to provide support and unity.

By showcasing these unique narratives, H&M effectively amplified LGBTQ+ perspectives that have often been marginalized or silenced. The campaign’s success was due to its ability to make these experiences visible, fostering awareness and understanding of the multiplicity of LGBTQ+ lived experiences.

Create meaningful campaigns with Champ

All in all, your rainbow logo doesn’t make you an ally. However, it is not impossible for brands to move beyond performative actions and become true allies to the LGBTQ+ community.

Authenticity in digital marketing requires ongoing effort, empathy, and a willingness to learn and grow.

By building genuine relationships, crafting inclusive marketing campaigns, and supporting the LGBTQ+ community beyond Pride Month, brands can foster positive change and contribute to a more inclusive society.

To be a part of that change, partner with a digital marketing team that understands what’s at stake. Create meaningful campaigns with our professional marketing agency. To get started on a project, get in touch with our team today.

Why Your Brand Can’t Afford to Stay Silent on Social Issues

We’re not here to debate it: your brand cannot afford to stay silent on social issues.

For decades, businesses have considered themselves separate from politics (which is often far from true in the first place). From small businesses to large corporations, marketing teams did not want to ruffle any feathers.

But, times have changed.

In today’s world, every topic is polarizing. And as online shopping and consumer behavior shift dramatically, brands are expected to take a stand. We’re rounding up x reasons why your brand can’t afford to stay silent on social issues and how your brand can do better.

Silence is complicity

According to a study done by Sprout Social, 70% of consumers surveyed believe it’s important for brands to take a stand on social and political issues. In that same survey, more than 60% thought brands had the power to reach large audiences and create real change.

Brands are not just expected to be a part of these conversations; some actually wield the power to shape society and change the outcome.

After all, when it comes to issues of morality and human rights, silence is complicity. The refusal to speak out and take action against a flawed system is what keeps that system in place.

Educate yourself thoroughly before making a statement

Speaking out on social issues is divisive; no one is denying that. However, no message is also a message, and it’s important to educate yourself on who you are harming and what your impact is when you stay silent.

Although not every issue demands a response from your brand, some issues go beyond the topical relevance. For instance, we all have a role to play in speaking out against discrimination and human rights. 

As a brand, your customers, employees, partners, and stakeholders are all directly impacted by issues like systemic racism. If you feel it is better to stay silent or “keep business separate from politics,” it might be time to turn inwards and ask yourself if you might be a part of the problem.

On the other hand, when it comes to current events such as global conflict, you may choose to share resources or show support online, without necessarily making an official statement. 

For instance, at the start of the Russian-Ukraine war, social media and the news cycles were overwhelmed with news and updates. We recommended that our clients pause their regular social media posts and delay any promotions campaigns until the cycle died down. 

On top of this, some clients chose to make a statement, some simply shared resources from others online, and some remained silent – it depended on what we saw going on with their unique audience of customers.

Do your due diligence and learn what you can before making a decision.

Consumers are becoming more socially responsible

The future of commerce and marketing is determined by generations. Each generation has a distinct set of defining world events, values and ethics, buying behavior, and more. These differences are key, particularly as one generation “ages in” to make up a larger portion of the consumer market.

Millennials set the stage with a focus on diversity and multiculturalism and a higher expectation of brands and corporations. Now, we’re seeing Gen Z completely lean into these values.

Consumers today look beyond the tangible product. They want to shop from brands that align with their values. They ask questions like: 

  • What’s this brand’s mission? 
  • What is this brand actually trying to build for us as a society? 
  • Are these goods ethically sourced, manufactured, and marketed?
  • Will this purchase make me feel guilty?

With this in mind, it not only pays off to speak up on social issues as a brand but also allows you to actively build a loyal customer base.

However, don’t overestimate the power of speaking up. Making a statement as a brand is important, but it’s the bare minimum. Your customers will keep a watchful eye on you to know how you are planning to commit to your stance. 

Know the line between performative statements and genuine support

When it comes to social issues, don’t forget to actually walk the talk. During the Black Lives Matter protests of 2020, many brands wrote up solemn, vague black-and-white statements in support of the cause.

However, few actually called out a bad actor. Few actually wrote out the words “Black Lives Matter”. These slippery statements speak volumes to stakeholders, especially Black stakeholders. 

The Harvard Business Review calls it “woke-washing.” Others call it “Black Power-washing.” Really, it’s just a thinly veiled performance for the sake of maintaining an image.

The Atlantic describes this as a practice “wherein companies issue essentially meaningless statements about their commitment to Black folks but do little to change their policies, hiring practices, or ultimately their business models, no matter how harmful to Black people these may be.”

Your employees, colleagues, customers, and partners will be able to identify which brands are really in it versus which ones are trying to save face.

Genuine support means taking the time to consider how you can make a positive change, rather than simply “committing to do the work.” Specificity is key.

A great example of a well-thought-out statement is from Glossier. The brand outlined which organizations they were donating to as well as the exact amount. Then, they went on to also specify how they intended to make an impact in their industry.

Understandably, you can’t make a massive donation for every social issue that comes up. Still, there are important ways to make a difference without opening your wallet. For example, be a part of the ongoing dialogue.

Oftentimes, brands are so worried about how they look to others on the outside that they neglect to provide support on the inside. 

When it comes to social issues like targeted racism or gun violence in schools, understand that both your team members and customers are hurting. 

Hold space for your team to talk about what’s going on. Leaving these conversations to happen outside of your workplace signals to your employees that your company is not a safe space to tackle such important issues.

Remember: in these moments, no one has to be an expert. While bringing on experts for professional training sessions can go a long way, sometimes all your team needs is for someone to ask how they are doing – and actually listen.

Business and politics are not separate

For a long time – particularly pre-pandemic – businesses and corporations were seen simply as cogs in a capitalist machine, existing purely for economic purposes. However, as brands continue to play an active role in shaping society and changing perceptions, this is no longer true. 

In fact, staying silent ignores the cultural conversations happening around your brand. By extension, you are not acknowledging the reality in which your employees, customers, investors, and community are living. 

For many brands, this begs the question: which issues should I be speaking up for?

Identify which social issues to speak out on as a brand

Certain social issues are more relevant for some brands than others. For example, if you work in the health and wellness space, directly addressing the pandemic might make more sense for you than say, a brand in the fashion industry.

Relevance matters because it allows you to step up to the plate when it is important to your company’s audience.

Think about whether or not your stakeholders think the issue is important or expect you to respond. Then, assess how you can make a statement in alignment with your company’s culture.

Additionally, be careful of making a meaningless statement. For instance, Martin Luther King Day has become a holiday where brands reuse some overly branded posts and say something generic about MLK. Meanwhile, Dr. King’s legacy goes so far beyond the one or two quotes you typically see on Instagram. 

As a brand, consider whether or not you can actually add something meaningful to all the noise about an issue. The prime example of this is Ben & Jerry’s:

 

View this post on Instagram

 

A post shared by Ben & Jerry’s (@benandjerrys)

Let your brand be on the right side of history

At the end of the day, current events and social justice movements are no longer just history book chapters about individuals and political parties. When you can document these issues in real-time from your back pocket, you’ll find that history books will start to mention normal people and stand-out brands that chose to make a difference.

Speak out. Don’t sit on the sidelines. Let your brand be on the right side of history. Get in touch with our team to have marketing professionals handle your digital strategy when it comes to speaking out on social issues.

How Major Brands are Responding to the Black Lives Matter Movement

In the words of author and political activist Angela Davis, “In a racist society, it is not enough to be non-racist, we must be antiracist.”

The Black Lives Matter movement calls on everyone to take direct action in honor of the countless number of Black people who have been killed at the hands
of the police. It calls on each and every one of us to be actively anti-racist.

The killings of Ahmaud Arbery, Breonna Taylor, and George Floyd have ultimately forced companies to look internally at their diversity and inclusion practices
and hold themselves truly accountable for any missteps in prioritizing these programs.

In recent weeks, major brands have posted public statements in solidarity with the Black community. However, consumers are paying close attention to both
the actions and the words of these companies and holding them accountable accordingly. They ultimately do not care for corporate solidarity through
lip service. They want donations. They want action. These corporate communications have had to be timely, direct, and actionable. Our team has picked out a few of the most effective communications strategies
by top well-known brands.


One brand doing it right with significant praise is Ben & Jerry’s. Since making an official statement, the company has been regularly posting educational
resources (even including a pop-up on their site) and spreading awareness through all their platforms.

Glossier is a beauty brand that has received recognition for its official statement on May 30 –much earlier than other major brands– which referenced “systemic racism, white supremacy, and historic oppression”, as well as donations to respected
community organizations. Since then, Glossier has launched a grant initiative for Black-owned beauty businesses.
The brand demonstrates a full understanding that companies and individuals alike can no longer make a simple statement to do better. Rather, they must
put money where their mouth is.

In addition to posting statements on social media and sharing resources on website blogs, companies have also been sending out email statements to their
subscribers. With a “no-BS approach”, companies have highlighted the importance of the Black Lives Matter movement, like this email from TJX:

Social media, in particular, has been integral to the widespread reach of this movement. In fact, social media corporations like Facebook, Instagram, Twitter,
YouTube, LinkedIn, Pinterest, Snapchat, and TikTok have all released statements on their social media channels voicing support and outlining steps
being taken to makes changes both internally and externally. Facebook, Instagram, Twitter, YouTube, and Pinterest even changed their social media profile
photos to black and white version of their logos to show solidarity.

Responding to current events like the Black Lives Matter movement involves a complex strategy to effectively communicate your brand’s stance and message.
As these major brands have shown, messaging should be consistent company-wide and backed with action to avoid coming off as lip service.

Contact us to handle all your brand communications on your digital marketing channels.

 

Bold Marketing: From Cannabis to Regenerative Medicine Industries

We hosted a panel discussion with the American Marketing Association’s Boston Chapter where speakers
from the world of medicinal marijuana, food, and medicine came together to discuss lessons learned, best practices and more. Atendees were treated
to a dynamic conversation they won’t soon forget and came away with new learnings that will change the way they currently reach their stakeholders
and influencers.

Our CEO, Seth Worby, was on the panel sharing insights on how big markets require big marketing moves.


IdeaMensch Interview with our CEO, Seth Worby

This article was featured on IdeaMensch on February 27, 2019. You can read the full article here.


Take calculated risks. Be open to change. If you have big goals you need to take big steps to achieve them.

A natural entrepreneur since childhood, Seth Worby is the CEO of Newton, MA based digital marketing firm, Champ. Backed with a decade of experience in
the SEM and SEO fields, Seth founded Champ in 2009 as a sole-proprietorship run out of his home office. In a matter of months Champ grew to a handful
of employees and set up shop in their original office on Needham street. Two moves and several office expansions later, Champ is a thriving digital
marketing agency serving clients worldwide.

Seth’s background is in the world of Search Engine Optimization. He has dedicated his career to making websites perform better for the businesses that
own them. Prior to founding Champ, Seth worked at Verndale, one of Boston’s largest privately-owned web development firms. While there, he started
their search engine marketing department and worked within it as a senior strategist. He also worked at Catalyst Online, a WPP and GroupM company as
a project manager and SEO specialist. At this time Seth managed and developed SEO strategies for fortune 500 businesses including Pfizer, Proctor &
Gamble, Novartis, and more.

Seth earned a Bachelor of Science in Business Administration with a focus on E-Business Management from Champlain College in Burlington Vermont. The name
of his college, and Seth’s time in Burlington inspired the name of his business, Champ. In his spare time Seth loves to golf in the summer and snowboard
in the winter months. You can often find him at Fenway Park or Gillette Stadium cheering on his favorite Boston sports teams.

Where did the idea for your company come from?

The idea to start Champ was first sparked during a project I was completing for an online business course I was taking in college. I knew I wanted to own
my own business one day, and I wanted to see websites created with a more performance-based model. At the time, websites were really just becoming
a necessity rather than a nice-to-have feature for business. Too many businesses were putting up sites that lacked strategy and forethought, and thus,
didn’t adequately perform to serve their business needs.

I went on to work for other established agencies after college, but kept seeing the same problems cropping up, so in 2009 I ventured out on my own and
launched Champ Internet Solutions (now simply, Champ), a grown-up version of that dream I had in college years prior.

What does your typical day look like and how do you make it productive?

As a CEO of a small business, there is no truly “typical” day. Wearing many hats is the name of the game and being able to switch gears quickly is important.
As a service business, Champ’s clients and their satisfaction is paramount to our success. So, I typically spend time each day checking with our leadership
team on high-level project statuses and client satisfaction metrics. I jump in on meetings where there is a high-priority item on the agenda that requires
my input. Otherwise I am usually focused on areas where we can grow. I’m either working on strategy with the sales team, recruitment goals with HR
or participating in networking and educational events as attendee or speaker where I can expand the reach of Champ’s influence.

How do you bring ideas to life?

Bringing ideas to life is all about having the right team for the job. Sometimes that means bringing in new people who have unique experiences, sometimes
it means recruiting the hardest workers from within to tackle a tough project. For an idea to come to fruition, you need to identify all of the required
moving parts, make sure you have the talent and knowledge to handle those parts, and invest the energy to see it through to fruition. I encourage all
members of a project team to take ownership of the task. It is essential for successful completion.

What’s one trend that excites you?

I love how advanced search algorithms have become. When I first ventured into the world of SEO the field was just getting started. There was smaller overlap
between what was needed to serve the users of a website and what was needed to make a website rank well in search. Even the cleanest white hat practices
did little to make a website more valuable to the people reading it. Now, Google has advanced the technology vastly. The name of the game in SEO is
creating the best quality website possible from design, to development, to content. Google rewards real quality and usefulness with better rankings.
This makes our job easier because we can just focus on creating really solid digital marketing and, done right, we will win on SEO and we will also
win on customer conversions for our clients.

What is one habit of yours that makes you more productive as an entrepreneur?

I’m an excellent prioritizer. As an entrepreneur, there are always a whole lot of balls to keep in the air. Sometimes you have to know when to put one
down that isn’t a strong factor in the objective you are trying to reach. Being productive is about focusing your energy on the efforts with the most
important pay off and not wasting a lot of time on things that aren’t driving you toward your goals.

What advice would you give your younger self?

You can’t always be a buddy and a boss at the same time. When I was younger and first starting out, I wanted to be friends with everyone I worked with.
I’m a social guy and pretty laid back and I wanted my company to be fun. I realized in time that making your company fun and engaging to your employees
isn’t always about being friends with them (though sometimes it certainly can be). It’s less important to focus on being likable than it is to focus
on the things that will really make people like you as a boss: respecting your employees’ individuality and work/life balance, creating enough managed
structure in the workplace to sustain fairness, rewarding the effort and performance of your employees, and allowing your employees ownership and autonomy
in their work lives.

Tell us something that’s true that almost nobody agrees with you on.

It’s better to grab an opportunity you aren’t totally prepared for and figure it out as you go than to turn down opportunities that scare you in favor
of things you are already an expert at.

As an entrepreneur, what is the one thing you do over and over and recommend everyone else do?

Take calculated risks. Be open to change. If you have big goals you need to take big steps to achieve them.

What is one strategy that has helped you grow your business? Please explain how.

Relying on traditional networking. A funny answer for a tech guy, no? No matter how reliant on technology we all are today, people are still going to prefer
to hire someone familiar over someone who isn’t. And if you don’t know anyone with the skill you need you’re going to hire someone your friend or colleague
knows. It’s true for me. Many of my best hires were people who were former colleagues of my current employees.

As a way to promote this idea I also have a significant referral rewards program for my clients who refer in other clients. As a result, I tend to get
fantastic clients, and they get a great reward.

What is one failure you had as an entrepreneur, and how did you overcome it?

In the past I have allowed people to stay on my team for too long who were not a good fit. As I noted above in the advice to my younger self, I viewed
them too much as friends. You don’t want to fire your friends, right? When a person isn’t pulling their weight at a company the work flow is not the
only thing that suffers, its bad for morale and harms the people who are your superstars. I have learned to let people go when there doesn’t appear
to be a good mutual benefit. I’ve incorporated better metrics to help me keep an objective view of human resource issues and also have the benefit
of growing my business large enough to have a human resource department and leadership team to help me. Luckily these issues are rare, but I know how
to recognize them and address them quickly these days.

What is one business idea that you’re willing to give away to our readers?

Create the ultimate online marketing platform. There are many Content Marketing Systems that work fine, but they don’t offer everything that a small to
mid-sized business needs in order to drive successful digital marketing campaigns. I would love to build a CMS that incorporates SEO, ecommerce and
marketing automation that makes it super easy for anyone to utilize. The ultimate goal is to give people the premium tools they need to build a high-quality
website at an economical price.

What is the best $100 you recently spent? What and why?

I recently took a group of Champ employees on a fun outing to a Boston Harbor Island. I think it’s important for solid teamwork to allow employees to kick
back and do something non work-related together from time to time. It helps people develop a sense of responsibility to one another and reminds everyone
that its not always about the work all the time.

What is one piece of software or a web service that helps you be productive? How do you use it?

We love Basecamp at Champ. It has really helped us to scale our business rapidly while easily keeping tabs on every moving part of each project. We make
sure action steps in all projects have an entry in basecamp and a specific person assigned to it. This allows us to track our projects easily and helps
all of our employees manage their time and priorities effectively each day.

What is the one book that you recommend our community should read and why?

Do the KIND Thing: Think Boundlessly, Work Purposefully, Live Passionately.
An autobiography by Daniel Lubetzky, the Founder and CEO of KIND.

His three mottos really resonated with me, and as an entrepreneur his advice was extremely helpful. One of the main things I got out of the book was that
it’s always good to be noticed (for the right reasons) and to think big. Any company looking to up its focus on delivering an excellent product, do-good
mission, and building a thoughtful culture should look to KIND as a shining star. This book highlights how to achieve success in business, and life,
while making the world a better place. I gleaned much of what Champ has become from this book. I highly recommend it.

What is your favorite quote?

“Begin with the end in mind” – Dr. Stephen Covey This is the second habit listed in Dr. Covey’s world-renowned book, The 7 Habits of Highly Effective People.
This idea has really resonated with me as I’ve moved through my professional career. If you don’t know where you are trying to go, its very hard to
get there. By having an ultimate, clearly defined goal in place, it makes it easier to break it down into actionable parts and end up where you meant
to be headed.

Key learnings:

  • SEO success is much more about quality than anything else these days. If you are looking to have success online make sure that you are providing clear,
    easy to understand content that solves your target audience’s problems and answers their questions. Add to this a well structured and designed
    website and you are going to do well. If you need help consult an expert. 
  • Respect your employees’ individual needs and talents and allow them to play to their strengths. If someone’s strengths aren’t a fit for your business
    have enough respect for them to let them go. 
  • Know where you are heading with your business. Set clear goals and have a well-defined mission. Focus your energy on the things that best serve this
    overall vision.