Have you ever gone into a store and wanted to buy something or had a question, but the cashier was nowhere to be found?
This is exactly what can happen on your site if you don’t have an easy-to-find contact form. Having a form that is simple to access and use can make a tremendous difference for your page when a customer is trying to get more information on a product or your company. It’s a simple way to generate leads for new clients and customers.
Another great reason to have a contact form is that if a customer has a question about something, you can always clear it up for them quickly, and if you keep getting the same questions consistently, then you know where you need to clarify some areas of your site. It will allow you to figure out if there are any places on your site that confuse customers and need to be expanded upon.